If you feel we’re missing a key gift card amount, reach out to us ! We’re always reevaluating what is most useful for Nuulyers.

You can find your shareable link in Gifting within My Account. Copy that URL and message it to your pal.

Alternatively, find the email with your gift card receipt. Click the View Gift button, copy that URL and resend it.

Be sure to only share this link with the giftee so that it’s not accidentally redeemed by someone else.

At this time, we offer e-gift cards only. If you’d like to print the gift card, you can do that from the link in Gifting within My Account.

Alternatively, find the email with your gift card receipt. Click the View Gift button and print from your browser.

You can use your Nuuly gift card toward your monthly subscription, bonus items or purchases.

If you add your gift card to My Account, it’ll be automatically used for your next subscription fee. If you want to use it for an item purchase or bonus item, enter your gift code during checkout.

Lists are a tool for curating your Nuuly. Lots of you mentioned that it would be great to sort your closet into different categories—so we made it happen! Now you can create Lists for vacations, special occasions, in-office life, ~ vibes ~ and anything else you can dream up.

It’s easy to create a List whenever inspiration strikes. Tap Create List in the top right corner of your Closet to start a List. You can also create a List by using the hanger icon when you’re adding an item to your Closet.

Yes, an item has to be in your Closet before you can add it to a List. It’s easy to add items to your Closet + Lists—just tap the hanger icon to add something to your Closet. Once it’s in your closet, tap the hanger icon again to add it to a List.

You can add as many items as you want to a List, and more is more! Give yourself lots of options to play with in case something happens to be out of stock.

A Nuuly subscription costs $98 per month, plus tax where applicable, and includes your choice of any six items to rent; free, fast shipping and returns; the opportunity to buy what you love at a discount—plus, we do all the laundry and dry cleaning. There are no late fees, no damage fees and you can pause or cancel your subscription at any time.

If you need more flexibility, we also offer the option to add up to four bonus items—additional rentals—to any Nuuly for $20 each.

We currently offer one plan, but we’d love to hear what other subscription offerings you’d like to see.

We'll walk you through it.

You can browse the site at any time without subscribing—we know you might want to take a look around first.

When you're ready to subscribe, select the Sign Up link to create an account, build a profile and subscribe with a valid credit card. As soon as you confirm, we'll immediately charge the first month's subscription fee to that card and you can instantly add your first six items to your Nuuly. If you need more flexibility, you can also add up to four bonus items—additional rentals—to any Nuuly for $20 each.

Add your items, then review and confirm your shipment. Review it carefully—when you confirm, your Nuuly will lock and we're not able to make any changes or cancellations.

Once confirmed, we'll pack and send your Nuuly to you via UPS. We'll notify you at every step of your Nuuly's journey by email, text or both—you can also check its status at any time onsite.

Your items will arrive neatly rolled—no plastic hangers or poly bags!—in a reusable Nuuly bag, which you'll also use to ship your items back to us. We include a prepaid UPS return shipping label in every Nuuly. If one of your Nuuly items is damaged, please contact us within 48 hours of receiving your Nuuly so we can help.

Now wear those items like you own them! They're all yours until you send them back—or they can stay yours if you choose to buy them.

Your Nuuly will stay locked while your items are home with you—this means you won't be able to add anything to your Nuuly when you visit the site, but you can add anything that catches your eye to your Nuuly closet at any time.

Your Nuuly will automatically unlock after these two things happen:

-You return your items and that return is scanned by UPS. Return your Nuuly by your billing date to get the most value out of your subscription.

-Your billing date arrives and you've paid the $98 subscription fee.

If you send back your return before your billing date, that's okay. Your next Nuuly will unlock exactly on your next billing date. You can also choose to Unlock Early, once your return has been scanned, if you need more flexibility. This option allows you to pay your $98 subscription fee early to unlock your Nuuly instantly and fill it right away.

If you send back your return after your billing date, that's okay, too—there aren't any late fees. In that case, your next Nuuly will unlock as soon as UPS scans it.

When you're ready to return, zip your unpurchased items back into the Nuuly bag, apply the prepaid return label and drop it off at UPS. If you accidentally tossed the original label, you can reprint it anytime from My Nuuly History in My Account.

If you want to keep any items for good, just log in to your account to purchase them so we know they're not making the return trip. We'll notify you as soon as it's time to Nuuly again.

You can. If you want to keep any items, just log in to your Nuuly Account to purchase them so we know they're not making the return trip. Falling in love is the best and we wish you all the happiness in the world.

Please note: all purchases are final sale and cannot be returned.

Your closet is a place where you can save any items you have your eye on. It's full of great ideas (yours) about what to add to your future Nuulies. Adding an item to your closet does not put inventory on hold for you, so there is a chance that it may be out of stock when it's time to fill your next Nuuly. We recommend adding lots of items to your closet and using the “Available Now” toggle on the right side of the screen when it’s time to rent—that way you'll always have lots of options.

Your card on file will be charged $98, plus sales tax where applicable, on the day and time of your initial subscription. This is a recurring monthly subscription charge. For example, if you subscribed on the 15th of the month, your card will automatically be charged on the 15th of every month going forward. Your billing date is the day we process your payment each month.

We're not able to change or move your billing date once you've subscribed. But you can choose to Unlock Early or you can pause your Nuuly whenever you need for more flexibility.

Reach out to our Customer Support team for more information.

There are no additional late, damage or shipping fees—it's all included. The only additional amount you'll be charged, unless you choose to purchase items, is sales tax where applicable.

We accept all major credit cards as well as Nuuly gift cards for any transaction. However, we are unable to accept PayPal or ApplePay at this time.

Purchases cannot be split between payment methods, unless you have a Nuuly gift card on your account. In that case, our system will automatically use the gift card first and any remaining balance will then be charged to the credit card on file.

To purchase an item from your current Nuuly, go to My Nuuly History and select “Buy”. You can pay with your card on file or add a gift card. You will be charged the price shown on the Rental History page. Keep in mind that items purchased from your Nuuly are final sale and cannot be returned.

If you changed your mind about an item after sending it back, all you need to do is add it to your next Nuuly to rent again. Once it’s rented, you’ll be able to purchase it from your Rental History.

We don't. Our purchase prices are based on a number of factors, which may not align with the retail selling price of the item on other platforms or in stores. We therefore are unable to honor price adjustments or matching.

You can. Our system only allows for one credit card on file at a time. You'll need to change the credit card you have on file in your account, then make your purchase.

We ship all orders via UPS to customers within the United States. We are not able to ship to PO Boxes or APO/FPO addresses, to US territories, or anywhere outside of the United States.

You are able to save one shipping address within your account at a time. If you need to update it, head to the Profile section of My Account, select on "Edit" next to the Shipping Address section and enter your new Shipping Address. Our system will then confirm and save it within your account.

Please note: we are not currently able to ship outside of the United States, to PO Boxes or to APO/FPO addresses.

When you’re waiting for your Nuuly to arrive, you can track its progress right from My Nuuly or use the tracking number included in your shipment confirmation email. After you’ve returned your Nuuly, you can check your return status by tapping Check My Return in My Nuuly . We'll also notify you as soon as we’re notified that UPS has scanned your return so you can unlock your next Nuuly or confirm your pause or cancellation.

Free shipping and returns for your Nuuly are included in your subscription. If you need to return an item outside of your normal shipment, you would need to pay the shipping costs.

Skip the laundry and dry cleaning—we'll handle everything at our state-of-the-art professional cleaning and repair facility. We're experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter.

We ask that you—or your tailor—not alter, cut or sew your Nuuly rental items.

Nope. No damage or repair fees, we'll take care of it all at our cleaning center. All you need to do is send back your damaged item with the rest of your Nuuly return.

Please let us know of any issues within 48 hours of receiving your Nuuly so we can help.

Not ready for vacation to end? An Extend Pause option will magically appear in the Subscription section of My Account when your subscription is within a month of restarting and you can then choose to extend your pause on a month-by-month basis.

We only display the Extend Pause option in the Subscription section of My Account when your subscription is within a month of restarting. If you're within a month and still can't see the Extend Pause button, please reach out to Customer Support.

If you're not sure you're ready to make things permanent, try pausing instead. Pausing is easy: it's free, you can pause for 1, 2 or 3 months and you can extend your pause on a month-to-month basis. When you cancel, your rewards disappear. When you pause, you'll keep any referral rewards you've earned and we'll save your profile and closet.

To cancel your subscription when you don't have a Nuuly at home: Select Cancel Subscription within My Account and that's it, you're done. We'll miss you and hope to see you again.

To cancel your subscription when you still have a Nuuly at home: Send back any unpurchased items before your billing date. Then select Cancel Subscription within My Account. Your cancellation won't take effect until UPS scans your return. To get your return scanned on the spot, return your Nuuly to UPS and ask for a receipt. You can check if your Nuuly was scanned and confirm your cancellation ASAP by tapping Check My Return in My Nuuly .

Check to make sure your Nuuly return was scanned by UPS before your billing date. Until we've received a scan of your return, we are not able to pause or cancel your account. If that doesn't happen before your next billing date, you'll be charged your $98 subscription fee as normal and your subscription will continue. The fastest way to get your pause or cancellation processed is to drop your Nuuly off at a UPS store and ask for a receipt. You can check the status of your return anytime by tapping Check My Return in My Nuuly .

If you paused or cancelled your account but you're still getting billed, visit our Help Center and we’ll get to the bottom of it.

When your friend creates their subscription with the link you provided and stays subscribed for seven days, you’ll receive your referral reward via email and on the Referrals + Rewards page within My Account. You must tap Redeem in the Rewards section of the Referrals + Rewards page within My Account for the referral reward to be applied to your next billing cycle.

Note: your referral reward is a subscription discount. Only one subscription discount can be redeemed per billing cycle. If a subscription discount is already redeemed on your account, any additional subscription discount will be stored in the Rewards section of the Referrals + Rewards page within My Account and can be redeemed after your next billing date.

If you submit your friend’s email address, they’ll be emailed their promo code immediately. If you copy + paste your personal referral link or they scan your QR code, your friend will receive their promo code after entering their email address.

No. At this time, we only allow one discount to be applied to your Nuuly subscription at a time.

It takes seven days from the time the referral link is created before sending you the reward to verify that your referral is successful. If it’s been longer than that and you still aren’t seeing the referral reward under the Rewards section on the Referrals + Rewards page of My Account, reach out to Customer Success.

It's possible your billing date hasn’t passed yet. You can check your billing date in My Account . We’ll let you know ASAP once your billing date passes and your Nuuly unlocks.

It’s also possible your return might just need a little bit more time to be processed by UPS. To check your return status and unlock your next Nuuly fast, tap Check My Return in My Nuuly.

Pro tip: the fastest way to get your return processed is to drop your Nuuly off at UPS and ask for a receipt to be sure your return is scanned. Wait about 5 minutes, tap Check My Return in My Nuuly and presto! You're Nuulying all over again!

Your Nuuly will still unlock automatically the way it usually does if you don't use Check My Return. Check My Return gives you the option to expedite the process if you’ve already dropped your Nuuly off at UPS. We know you’ve got big plans for your Nuuly and we want you to get the most out of your time with your picks.

You can still use Check My Return without getting a receipt if you dropped your Nuuly off at UPS. However, getting a receipt will guarantee that your return has been scanned so we can move you swiftly along to the next step–whether that’s unlocking your next Nuuly or confirming your pause or cancellation.

If you drop your Nuuly off at a UPS Access Point, there might be some wait time before your Nuuly is scanned. To get your return scanned ASAP, drop your Nuuly off at a UPS store and ask for a receipt.

Unlike rentals, Thrift Shop purchases are yours to keep! They ship free with your next Nuuly and never count toward your 6+ monthly rentals.

No, they don’t—your Thrift Shop purchases will ship in addition to your usual rental items. Buy up to 5 per month.

The Thrift Shop is an exclusive perk for Nuuly subscribers.

No, once your Nuuly order is in progress, Thrift Shop purchases cannot be added. If you’ve made a Thrift Shop purchase after you confirmed your Nuuly, you can expect it in next month’s shipment.