Pausing + Cancelling

Yes. An Extend Pause option will appear in the Subscription section of My Account when you're within a month of unpausing. From there, you can extend your pause on a month-by-month basis.

The Extend Pause option will be available in the Subscription section of My Account when you’re within a month of restarting. If you still don’t see the Extend Pause button, please contact us .

You may not have returned your items before your billing date, or your return label wasn’t scanned by UPS in time. In that case, the $98 subscription fee would have been charged as usual. Need more help? Contact us .

If you're not sure you want to make things permanent, try pausing instead. When you pause, we save all of your rewards, favorites in your closet, discounts and preferences. You can pause for 1, 2 or 3 months and you can extend your pause on a month-by-month basis.

• How to cancel without a Nuuly at home:

  • Select Cancel Subscription within My Account . And that's it, you're done. Come back whenever you’d like!

• How to cancel with a Nuuly at home:

  • Return any unpurchased items before your billing date.
  • In the Subscription section of My Account , select Cancel Subscription. 

  Your cancellation won’t activate until UPS scans your return. To speed up this process, ask UPS for a receipt during drop off, then tap Check My Return in My Nuuly for confirmation.

If you pause or cancel your subscription before filling your next Nuuly, your Thrift Shop purchase will be automatically cancelled.