Pausing + Cancelling

Not ready for vacation to end? An Extend Pause option will magically appear in the Subscription section of My Account when your subscription is within a month of restarting and you can then choose to extend your pause on a month-by-month basis.

We only display the Extend Pause option in the Subscription section of My Account when your subscription is within a month of restarting. If you're within a month and still can't see the Extend Pause button, please reach out to Customer Support.

If you're not sure you're ready to make things permanent, try pausing instead. Pausing is easy: it's free, you can pause for 1, 2 or 3 months and you can extend your pause on a month-to-month basis. When you cancel, your rewards disappear. When you pause, you'll keep any referral rewards you've earned and we'll save your profile and closet.

To cancel your subscription when you don't have a Nuuly at home: Select Cancel Subscription within My Account and that's it, you're done. We'll miss you and hope to see you again.

To cancel your subscription when you still have a Nuuly at home: Send back any unpurchased items before your billing date. Then select Cancel Subscription within My Account. Your cancellation won't take effect until UPS scans your return. To get your return scanned on the spot, return your Nuuly to UPS and ask for a receipt. You can check if your Nuuly was scanned and confirm your cancellation ASAP by tapping Check My Return in My Nuuly .

Check to make sure your Nuuly return was scanned by UPS before your billing date. Until we've received a scan of your return, we are not able to pause or cancel your account. If that doesn't happen before your next billing date, you'll be charged your $98 subscription fee as normal and your subscription will continue. The fastest way to get your pause or cancellation processed is to drop your Nuuly off at a UPS store and ask for a receipt. You can check the status of your return anytime by tapping Check My Return in My Nuuly .

If you paused or cancelled your account but you're still getting billed, visit our Help Center and we’ll get to the bottom of it.

If you pause or cancel your subscription before filling your next Nuuly, your Thrift Shop purchase will be automatically cancelled.