Purchasing a Rental

To purchase an item from your current Nuuly, go to My Nuuly homebase and select “Buy”. You can pay with your card on file or add a gift card. Keep in mind that items purchased from your Nuuly are final sale and cannot be returned.

Once you've sent an item back, you'll need to rent it again to purchase it. You can also check The Thrift Shop to see if it's available to purchase there—it would ship free in your next Nuuly.

We don't. Our purchase prices are based on a number of factors, which may not align with the retail selling price of the item on other platforms or in stores. We therefore are unable to honor price adjustments or matching.

You can. Our system only allows for one credit card on file at a time. You'll need to change the card you have on file in your account, then make your purchase.

Copy and paste your promo code into the "Add a Promo Code" field when purchasing an item from My Nuuly and tap Apply to make sure it goes through. Once you press “Confirm,” it's yours forever. 

To note, purchase discounts cannot be applied to vintage items, items less than $20 or items from The Thrift Shop. Keep in mind that items purchased from your Nuuly are final sale and cannot be returned.

No, purchased items are final sale and cannot be returned.