Cleaning + Repairs

The professionals at our state-of-the-art professional cleaning and repair facility are experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter. We use both wet and dry cleaning methods + our dry cleaning solvent is 100% PERC- and TCE-free. We also clean each Nuuly bag between rentals.

We ask subscribers not to wash their Nuuly items, but if you feel it’s necessary, please follow the care instructions on the garment’s tag. In general, we encourage cold washing in a lingerie bag + laying flat to air dry (Please do not tumble dry to avoid shrinkage.)

Note: If the tag says "Dry Clean Only," do not hand or machine wash the item.

Nope. There are no damage or repair fees: we'll handle it at our state-of-the-art cleaning and repair facility. All you need to do is send back your damaged item with the rest of your Nuuly return.

Styles still in rental condition are cleaned and repaired to our usual high standards + sold through The Thrift Shop or our sister brands’ Marketplaces. Others are transformed through Re_Nuuly, where we upcycle pieces into entirely new rentals.