Order Issues

Our team carefully inspects each item, but mistakes happen. If you received a damaged item, please contact us so we can try to make it right.

No worries. Our team will repair, replace + get out everything you get into. If you’d like to let our team know what went wrong, report your issue here .

Friendly reminder: we never charge fees for stains or damages and always appreciate a heads up.

If you received a different item than you ordered, you likely got an item substitution (you should have gotten an email heads up, too). Substitutions occasionally happen due to inventory issues. To try and make it right, we will have added a free bonus item to your account for next time. If this isn’t the case, please contact us .

UPS sometimes reports a Nuuly as delivered when it's still in transit. Your Nuuly should arrive within 48 hours. If it hasn’t, contact us .

Because we carry so many different brands, there is a chance that your items may all fit a bit differently. In order to offer the number of items and price point we offer with our plan, we're not able to swap out any items for fit. For more help, please contact us .

If you ordered your Nuuly to the wrong address, please contact us immediately. There is only a small window of time to update the shipping address before your order is processed.