How it Works

A Nuuly subscription costs $98 per month, plus tax where applicable, and includes your choice of any six items to rent; free, fast shipping and returns; the opportunity to buy what you love at a discount—plus, we do all the laundry and dry cleaning. There are no late fees, no damage fees and you can pause or cancel your subscription at any time.

If you need more flexibility, we also offer the option to add up to four bonus items—additional rentals—to any Nuuly for $20 each.

We currently offer one plan, but we’d love to hear what other subscription offerings you’d like to see.

Nope. No damage, cleaning or shipping fees, it's all included in your $98/month subscription.

The professionals at our state-of-the-art professional cleaning and repair facility are experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter. We use both wet and dry cleaning methods + our dry cleaning solvent is 100% PERC- and TCE-free. We also clean each Nuuly bag between rentals.

We'll walk you through it.

• Step 1: Subscribe + Order

  Once you subscribe, your first month's $98 subscription fee is charged and you can select 6 items for your Nuuly right away. Want more than 6? Add up to four bonus items for $20 each.

  When you’re ready, review and confirm your order. Heads up—when you confirm, your Nuuly will lock and you won't be able to change or cancel your order.

  Once confirmed, we'll pack and send your Nuuly to you via UPS. Get shipping notifications by email, text or both—you can also check your order status at any time onsite or in app.

• Step 2: Receive Your Nuuly (yay!)

  Your items will arrive neatly rolled—no plastic hangers or poly bags—in a reusable Nuuly bag, which you'll also use to ship your items back to us. 

  Wear those items like you own them! They're all yours until you send them back—or they can stay yours if you choose to buy them.

• Step 3: Return Your Nuuly

  To return, zip your unpurchased items back into the Nuuly bag, apply the prepaid return label and drop it off at UPS. If you accidentally tossed the original label, you can reprint it anytime from My Nuuly History.

• Step 4: Unlock + Repeat

  Your Nuuly unlocks when UPS scans your return and your next billing date hits.

  If you return your Nuuly early, you can choose to Unlock Early by paying your next $98 fee before your billing date.

  Running late? No worries—there are no late fees. Your next Nuuly will unlock as soon as UPS scans your return.

Yes! Nuuly’s assortment is designed to fit most body types. We offer a range of sizes across standard, plus, maternity, petite, tall + adaptive fits.

We don’t have the ability to notify you when something comes back in stock. The good news is: items added to your closet never go away unless we completely remove them from our inventory. Check your closeted items when it’s time to fill your next Nuuly + use the “Available Now” toggle on the right side of the screen to see what is available that month.

Yes, you can. If you want to keep any items in your Nuuly, head to My Nuuly to purchase them so we know they're not making the return trip. Falling in love is the best and we wish you all the happiness in the world.

Please note: all purchases are final sale and cannot be returned.

To see only items available to rent, use the "Available Now" toggle in your filter options. 

By default, your account shows all items—available and unavailable—so you can add currently out-of-stock pieces to your closet for future Nuulies.

No, all unpurchased items need to be returned at the end of your rental period.

If you want to hang on to an item longer, you can always keep your entire Nuuly for extra time, return and rent those items again in your next box, or purchase whatever items you’ve fallen in love with.

When you set up your profile, let us know which sizes you normally wear. This allows us to show you items available in your sizes. In between sizes? Wear a different size in tops and bottoms? We get it! It’s rare that we stick to one size all the time, so you can choose more than one to ensure you’re always seeing items available in your sizes. You can also go back into your Profile and change your size selections whenever you'd like.

Items with tags attached are usually new, never-been-rented items. Feel free to snip the tags off and wear with abandon.

Your closet is a place where you can save any items you have your eye on. It's full of great ideas (yours) about what to add to your future Nuulies. Adding an item to your closet does not put inventory on hold for you, so there is a chance that it may be out of stock when it's time to fill your next Nuuly. We recommend adding lots of items to your closet and using the “Available Now” toggle on the right side of the screen when it’s time to rent—that way you'll always have lots of options.

No, the Nuuly bag is reusable and we’ll need it back so we can wash + send to another Nuulyer. It’s better for the environment, too—each bag replaces about 40 cardboard boxes. 

Yes.

It's a noun: You can add to, get, send and receive a Nuuly. Your Nuuly is the bundle of your monthly six items and the garment bag we send them in. As in, "My Nuuly is on its way," or "I'm dropping off my Nuuly at UPS."

It's a verb: You can Nuuly each month. The act of adding items to your Nuuly and receiving a Nuuly is considered Nuulying. You could say "Is it time to Nuuly?" or you ask someone, "How do you Nuuly?"

If you want to get really technical, it's a totally made-up word, so you can use it however you like and we hope you do.