Shipping + Returns

We ship all orders via UPS to customers within the United States. We are not able to ship to PO Boxes or APO/FPO addresses, to US territories, or anywhere outside of the United States.

You are able to save one shipping address within your account at a time. If you need to update it, head to the Profile section of My Account, select on "Edit" next to the Shipping Address section and enter your new Shipping Address. Our system will then confirm and save it within your account.

Please note: we are not currently able to ship outside of the United States, to PO Boxes or to APO/FPO addresses.

When you’re waiting for your Nuuly to arrive, you can track its progress right from My Nuuly or use the tracking number included in your shipment confirmation email. After you’ve returned your Nuuly, you can check your return status by tapping Check My Return in My Nuuly . We'll also notify you as soon as we’re notified that UPS has scanned your return so you can unlock your next Nuuly or confirm your pause or cancellation.

Free shipping and returns for your Nuuly are included in your subscription. If you need to return an item outside of your normal shipment, you would need to pay the shipping costs.

All Nuuly orders are shipped from our distribution center, Monday through Friday. Once your order is placed, you can expect up to two business days for processing and up to three business days for delivery.

We don't currently offer overnight shipping. Once your order is placed, you can expect up to two business days for processing and up to three business days for delivery.

We've made returns really easy: zip everything back into your Nuuly bag, attach the prepaid return label to the outside and drop it off at UPS. If you accidentally tossed the original label, you can reprint it anytime from My Nuuly History in My Account. If you want to keep any items for good, just head to My Nuuly to purchase them so we know they're not making the return trip.

Return your Nuuly by your billing date to get the most value out of your subscription. You can check the status of your return anytime by tapping Check My Return in My Nuuly .

If you return your items after your billing date, that's okay—there aren't any late fees. Your next Nuuly will simply remain locked until UPS scans your return.

If you return your items before your billing date, that's okay, too. Your next Nuuly will remain locked until your next billing date. If you've returned your items early and just can't wait for your next billing date, we also offer an Unlock Early option. Once UPS scans your return, you can choose to pay your $98 subscription fee early to move up your billing date and unlock your Nuuly instantly.

Whatever you choose, we'll notify you when it's time to Nuuly again. If you need help finding your subscription billing date see the Returning Your Nuuly section in our Help Center.

If you return your items before your billing date, that's okay. Your next Nuuly will remain locked until your next billing date.

If you've returned your items early and just can't wait for your next billing date, we also offer an Unlock Early option. Once UPS has scanned your return, you can choose to pay your $98 subscription fee early to move up your billing date and unlock your Nuuly instantly.

Whatever you choose, we'll notify you when it's time to Nuuly again. If you need help finding your subscription billing date, contact Customer Support.

If you return your items after your billing date, that's okay—there aren't any late fees. Your next Nuuly will simply remain locked until you send them back and UPS scans your return.

To note, shipping labels expire after three months. Contact Customer Support if you have any further questions.

If you accidentally tossed the original label, you can reprint it anytime from My Nuuly History in My Account. To note, shipping labels expire after three months. Contact Customer Support if you have further questions.

Contact our Customer Support team right away if you found a stowaway post-return—we'll help you take care of it ASAP. We'll also send you a notification as soon as we process your return to let you know it is missing an item. Your Nuuly will remain locked until we hear from you. If an item is not returned back to our distribution center, we will charge your credit card on file for the cost of that item.

Our Returns team checks each and every item to make sure only our Nuuly items are put back into stock. If you realize you've accidentally returned a personal item, please contact us right away so we can notify the team. If we don't hear from you about a personal item after 30 days, it will be donated.

If an item is not returned back to our distribution center, we will charge your credit card on file for the cost of that item.

At this time, we don't accept Nuuly returns in any URBN stores.

Our reusable Nuuly bags are designed to fit at least six items. If you're having problems getting your Nuuly items into the bag, get in touch with Customer Support and they'll help.